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In today’s highly-digitalised landscape, the rise of e-commerce is made apparent with many consumers opting to purchase items online instead of in-store. This is especially prevalent in the food delivery market in Singapore, which is forecasted to continuously increase between 2024 and 2028. While the convenience and accessibility of ordering online have contributed to its popularity, navigating the process requires careful attention to detail. As a leading and trusted bakery, we’ve compiled this guideline of tips and dos and don’ts for a successful online cake ordering and delivery experience.

Learn more: The Sweet Side of Convenience: Benefits of Online Cake Delivery

DOs:

Do Check the Delivery Area and Timing

To ensure smooth and timely service, particularly for events or celebrations, always check the bakery’s delivery area and timing when ordering cakes online. Confirming delivery to your location helps avoid last-minute disappointments as not all services may cover every area. Inquiring about the estimated arrival time is equally important, allowing you to plan ahead and guaranteeing a fresh cake for every occasion. During online cake ordering, you’ll typically be guided to enter your address and delivery timing as part of the process.

Do Provide Clear Instructions for Customisation

Personal preferences can vary widely, which is why customisation in online cake delivery is so crucial. Whether it’s a specific colour scheme, decorative motifs or personalised messages, clearly communicating these key details results in a final product that matches your expectations. Often, bakeries will include a description box or a dedicated section during the online cake ordering process for you to input your customisation requests. Take the time to be specific about your needs and you’ll find yourself with a delectable treat, tailored exactly to your liking! 

Do Double Check Your Order Details

Finally, after all that effort spent evaluating and assessing your order, it can be tempting to simply click that confirmation button and be done with it. But since you’ve already invested so much time, taking just a few more minutes to double-check your online cake ordering details ensures your hard work doesn’t go to waste. A simple mistake like the wrong delivery date or incorrect design can lead to delays, disappointment, or receiving a cake that falls short of your expectations. So, carefully review your order confirmation again and make sure all customisation requests, delivery addresses, and cake specifications are accurate. This extra step will give you peace of mind and guarantee your celebration goes off without a hitch.

DON’Ts:

Don’t Place Last Minute Orders

Creating the perfect cake takes time, therefore, confirming your online cake order early enables the bakers to carry out their responsibilities effectively. Placing orders at the last minute increases the risk of delivery delays as bakeries may be fully booked or unable to meet tight timelines. Additionally, your preferred cake designs or flavours may be unavailable due to high demand or limited stock. Most bakeries have specific ordering windows, requiring you to place requests a certain number of days in advance to ensure you secure your desired cake. 

Don’t Forget to Check the Ingredients Lists

If you’re purchasing a cake to be shared among guests, accommodating dietary restrictions should be your top priority. For instance, some attendees may require halal alternatives, while others might have allergies to nuts or gluten. Before confirming your order, check the ingredients list provided by the bakery. Most will showcase an ingredient description alongside the different cake options. Carefully reviewing this information, along with any certifications, prevents you from serving food that could cause discomfort or allergic reactions among your guests.

Delivery services offer convenience and efficiency, but ordering correctly is key to fully experiencing these benefits. We hope the online cake delivery tips provided above will help you navigate the steps with ease, for a smooth and seamless transaction. 

At Swee Heng Bakery, we make the online cake ordering process as easy and intuitive as possible. Leverage our halal cake delivery in Singapore today and have your sweet treat sent right to your doorstep! 

Contact us for more information.